Refund and Cancellation Policy
Love My Peptides PLLC. Last updated September 2026.
Love My Peptides charges for two things: physician visits, and the medications Dr. Wright prescribes, which Optimal Balance Pharmacy, a licensed 503A pharmacy, prepares for you and ships to you. Because every medication is compounded for one patient, medication charges generally cannot be refunded once the order has been placed.
1. Visit fees
Visit fees are $99 for the initial visit (which includes your 30-day follow-up), $49 to add a medication, and $99 for the annual follow-up visit.
- Cancel at least 24 hours before your appointment and we will refund the fee in full, or reschedule you at no charge.
- If you cancel within 24 hours or miss your appointment, you may reschedule once at no extra charge within 30 days. After that, the fee is not refunded.
- Once your visit begins, the fee is not refundable, because the medical evaluation has been provided. This is true even if Dr. Wright decides a medication is not right for you, changes what you asked for, or needs lab results first.
- If you are not located in one of the seven states we serve at the time of your visit, we will refund the fee in full.
2. Prescriptions are not guaranteed
Dr. Wright prescribes only when treatment is medically appropriate. He may approve, decline, or change a request, or ask for more information or lab work before prescribing. If no medication is prescribed, you are not charged for medication.
3. Medication charges
- Medication is charged when your order is placed with the pharmacy. You can cancel for a full refund any time before we place the order.
- If your prescription is waiting on lab results, you are not charged for the medication until the results are reviewed and the order is placed.
- Once the order is placed, it cannot be cancelled or refunded, and medication cannot be returned. Each prescription is compounded for you, and prescription medications cannot be resold or reused.
- If there is a pharmacy error, or your shipment arrives damaged, arrives warm, or is lost in transit, contact us within 48 hours of delivery (or of the expected delivery date) with photos if you have them. We will arrange a replacement at no cost to you.
4. Shipping
Shipping is $15 per shipment by FedEx overnight. It is refunded only when a shipment is lost or damaged as described above.
5. Billing errors and duplicate charges
If you believe you were charged in error or charged twice, contact us and we will review it. Approved refunds go back to your original payment method. How long they take to appear depends on your bank and card issuer.
6. Payment disputes
Please contact us before filing a dispute with your bank, so we can try to resolve the problem directly. While a dispute is open, new orders and refills may be paused.
7. Contact
For cancellations, refunds, or billing questions, message us through your patient portal. For questions about a shipment already on its way, we will coordinate with the pharmacy for you.